18 August 2026 · Asia/Singapore

This morning

What is late, what is yours, and how much of the one RQI’s month is left. 18 open work items across 12 entities, of which 11 carry work.

Jeopardy

Two clocks, counted apart. The statutory ones are set by ACRA and IRAS and have consequences; the internal ones are promises Regivue made. They are never added together — a firm that adds its own target to a statutory deadline has quietly turned a promise into a law.

Open the work queue

Statutory clocks

ACRA and IRAS · P16 STATUTORY

Statutory breached2Breached1 breach is ours, so the on-time guarantee is engaged. Penalty exposure S$300.00.Statutory at risk2At riskThe remaining runway is shorter than the pipeline the filing still needs. P16 computes that comparison, not the console.

Internal SLA

Regivue’s own promises · P16 INTERNAL

Internal SLA breached1BreachedA promise missed, not a law. Counted in its own column and never added to the statutory figures.Internal SLA at risk2At riskInside the internal lead-time window published for the work type.

Ownerless work items3No owner

Nobody is holding these. One of them is already an internal breach for exactly that reason. A further 2 of the 4 open leads have no owner either.

Show the ownerless items

Leads awaiting a first response2INTERNAL SLA ONLY

Past the 60-minute first-response target, with 1 more inside it. A lead carries a first-response promise and never a statutory clock, so it is counted here and nowhere in the statutory panel (FR-CONSOLE-121). Leads are held in their own fixture and are not inside the four counts above.

My work

Open items assigned to Hui Ming Chua, worst first by P16 state_rank. Escalations are listed separately: an item escalated to you is not the same thing as an item assigned to you.

Open my queue

Assigned to me0

OPS_LEAD · weighted load 0 of 40 capacity points (SlaPolicy 2026.2)

Nothing here yet

Nothing is assigned to you

An item lands here when an OPS_LEAD assigns it to you from the work queue, or when a service request you triaged is taken back on. There are 3 ownerless items right now, so the queue is not empty — it is just not yours.

Take an ownerless item

Escalated to me3

Live breaches whose buck stops with Hui Ming Chua under SlaPolicy 2026.2

STATUTORY_BREACHEDEstimated Chargeable Income — YA2026
Anchorvale Diagnostics Pte. Ltd.Statutory date 31 Mar 2026 · 140 days lateL4 · attributed CLIENT
STATUTORY_BREACHEDAnnual Return — FY2025
Tanjong Rhu Marine Services Pte. Ltd.Statutory date 31 Jul 2026 · 18 days lateL3 · attributed REGIVUE · guarantee engaged
SLA_BREACHEDFirst reply to the liquidator's request
Tampines Vertical Farms Pte. Ltd.Internal date 14 Aug 2026 · 4 days lateL1 · attributed REGIVUE

RQI minutes

The governing business metric: how many minutes of Serene Ho Kai Xin’s month each entity consumes, and therefore how many entities one Registered Qualified Individual can carry. Read it before any hiring or pricing decision.

Period

Minutes per entity per month · trailing 30 days

13.4minutes

Budget 12.0 minutes. 147 minutes in total over the window, across 11 entities in scope.

Over budget: 13.4 minutes against a budget of 12.0

What moved it, named rather than implied (FR-CONSOLE-824):

· KYC acceptance — HIGH risk with EDD (+18 minutes median against the prior period)
· Filing approval — foreign company annual filing (+5 minutes median)

Measured against manually entered

114 measured33 manual22.4% manual

Over a fifth of these minutes were typed in rather than measured, so this figure is an estimate and is labelled one wherever it appears (FR-CONSOLE-825).

What one RQI can carry

Available minutes divided by the trailing-30-day median. The assumptions sit beside the figure because an unexplained divisor is noise.

Implied entity capacity: 427 entities
Utilisation today: 2.6%
Assumptions: 21 working days × 7 productive hours × 65% available for decisions = 5,733 minutes
On the queue right now: 2 decisions · 60 minutes estimated

The division the business turns on

427 entities × S$300.00 a year = S$128,100.00, against an RQI costing S$85,000.00 to S$120,000.00.

At implied capacity the corporate secretarial contribution just covers a fully-loaded RQI, and only at the top of the range. The margin is not in the retainer; it is in whatever the platform removes from the 13.4 minutes.

Minutes by request type

Median and 90th percentile per decision, worst movers against the prior period first (FR-CONSOLE-822).

RQI minutes by request type, with median and 90th-percentile minutes per decision and the change against the prior period
Request type	Decisions	Median	p90	Change
KYC acceptance — HIGH risk with EDDHIGH_EDD75% measured	4	46	62	▲ +18
Filing approval — foreign company annual filingFC-AR	3	14	22	▲ +5
Nominee vettingNOMINEE	2	28	34	▲ +3
KYC acceptance — entity onboarding, MEDIUM riskMEDIUM91% measured	11	9	19	▲ +2
Content approvalCONTENT62% measured	26	6	15	▼ -2

Only the 5 categories that moved are listed. The full breakdown of all 13 categories is SCR-CONSOLE-320.

Programme and machine

Open KYC cases4Restricted

A count, and on a summary screen nothing else: no entity, no case type, no risk rating, no screening state. Suspicious transaction reports appear to nobody on this screen. Open the AML board if you hold kyc.read and need a case.

Open the AML case board

System health

What the console can evidence about the data underneath it.

Work queue projection · P16: As at 18 August 2026 — 18 open items
RQI minutes projection · P22: As at 18 August 2026 — published daily at 07:00 Asia/Singapore
Escalation policy: SlaPolicy 2026.2

Partly confirmed: Only partly evidenced — the failing-projection feed is not wired in this mockup

SCR-CONSOLE-010 lists failing projections from EV-SYS-004 and the pinned fixtures carry no projection-health record, so this section states the as-at stamps it can evidence and nothing more. A green tick nobody can evidence would be worse than saying so.